Refund & Return Policy
At zemistic , your trust means everything to us. We pour our heart into crafting products that are 100% natural, safe, and effective, and we want you to feel confident and cared for with every purchase.
Returns & Exchanges
Because our products are made from pure natural ingredients, we maintain strict hygiene and safety standards. For this reason, we can only accept returns under specific conditions. Products may be returned or exchanged within 7 days of delivery if you received the wrong product, if the product was damaged during shipping, or if it was defective or expired upon arrival.
Non-Returnable Items
For hygiene and safety reasons, opened or used products cannot be returned. Products purchased on sale or through special promotions are also non-returnable.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 to 10 business days back to your original payment method.
How to Start a Return:
To initiate a return or exchange, please contact us at zemistic1@gmail.com with your order number and details. Our team will guide you through the simple process.
Our goal is your satisfaction. If you ever face an issue, reach out — we are here to make it right, because everything we do is Only Powered by Nature.